Shipping policy

General Shipping Information

Processing Time

All products are shipped as fast as possible, usual shipping times are 2-6 working days, depending on order time and availability.

Packaging & Discretion

  • All orders are shipped in plain, unmarked packaging
  • No company logos or product descriptions visible on exterior
  • Return address shows only company name, no product category
  • Contents declaration for customs uses generic terms

EU Consumer Rights Compliance

Right of Withdrawal (14-Day Return Period)

In accordance with EU Consumer Rights Directive 2011/83/EU:

  • Withdrawal Period: 14 calendar days from delivery date
  • Return Shipping: Customer responsibility unless item is defective
  • Refund Timeline: Within 14 days of receiving returned item
  • Refund Method: Same payment method used for original purchase

Exceptions to Right of Withdrawal

Per Article 16 of the Consumer Rights Directive, withdrawal rights do not apply to:

  • Intimate or hygiene products where packaging has been opened
  • Custom or personalized items
  • Products with broken seals for health/hygiene reasons

Defective Items

  • Quality Guarantee: 24-month legal guarantee under EU law
  • Return Period: Immediate replacement or refund for defective items
  • Return Shipping: Company covers all return costs for defective products

Privacy & Data Protection (GDPR Compliance)

Shipping Data

  • Personal data used only for order fulfillment
  • Shipping partners bound by data protection agreements
  • Tracking information automatically deleted after 90 days

Special Circumstances

Undeliverable Packages

  • Return to Sender: After all delivery attempts exhausted
  • Storage Fee: €2/day after 14 days in our facility
  • Disposal: Items disposed of after 30 days, no refund

Force Majeure

Shipping delays due to circumstances beyond our control:

  • Natural disasters, strikes, government restrictions
  • Pandemic-related shipping disruptions
  • Customs delays or investigations

Contact & Support

Shipping Inquiries

  • Email: info@amore24.eu
  • Response Time: Within 24 hours during business days

Complaint Resolution

In accordance with EU Consumer Protection Regulation:

  • Internal complaint resolution within 15 days
  • Alternative Dispute Resolution (ADR) options available
  • European Consumer Centre contact information provided

Policy Updates

  • Policy changes communicated 30 days in advance
  • Existing orders governed by policy at time of purchase
  • Current policy always available on website

This policy complies with EU Consumer Rights Directive 2011/83/EU, GDPR, and relevant national legislation.

For questions regarding this policy, contact: info@amore24.eu