Frequently asked questions
How fast is the delivery?
We ship within 24 hours, and most orders arrive in 2-5 working days.
Is the packaging discreet?
Yes. All orders arrive in plain, neutral packaging with no logos or branding. Even your credit card statement will just say “Elitare trade OÜ” – your secret’s safe.
Will anyone know what I ordered?
Never. We take pride in absolute anonymity for our customers. You can use a fake name when ordering, and we only require your telephone number to send you the parcel box code for locker pickup.
How much does shipping cost?
Shipping costs 2.99 eur, for orders over 49 eur, shipping is completely free.
Can I return a product?
For hygiene reasons, most items are non-returnable once opened, but if your product is defective, we’ll replace it right away.
Are your toys body-safe?
Absolutely. We only sell items made from body-safe, non-toxic materials like silicone, ABS plastic, and medical-grade metals.
How do I choose the right toy?
Start by browsing our “Best Sellers” or collections that interest you. You can also message us — we’ll help (no judgment, just good vibes!).
What makes this site safe and how reliable is your delivery?
We operate as a fully legitimate business under strict regulatory oversight:
- Legal compliance - We're registered in Estonia and operate under both EU and Estonian legislation, ensuring full legal compliance.
- Government oversight - The Estonian TTJA (Technical Regulatory Authority) monitors our operations for quality and safety standards.
- Secure payments - All transactions are processed through Shopify's world-class payment system with bank-level encryption.
- Registered company - We're an officially registered Estonian company with full business licensing.
- EU consumer protection - You're protected by European consumer rights and regulations.
- Reliable delivery - Our established logistics network ensures consistent, trackable deliveries.
- Regulatory accountability - As a regulated business, we're held to strict standards for customer service and product quality.
Customer satisfaction first - We always keep you updated on your order and will refund your order no questions asked for returned or damaged products